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  1. Engelbert Strauss
  2. Orders and processing

Orders and processing

Order procedure

  • How do I receive my customer number?
  • Where can I get vouchers?
  • Can I change my address?
  • Where can I see my customer number?
  • Can only companies submit orders or are orders also open to private customers?

Payment process and invoice

  • Where can I find the bank details?
  • Why was the PayPal payment not completed?
  • Are values listed on invoices gross or net?
  • What payment methods do you support?

Shipping and delivery

  • Is it possible to track my delivery?
  • Can I have my order sent to another address?
  • Part of my order has not been delivered. When will the rest of my items arrive?
  • How long will it take for my delivery to arrive?
  • How long are delivery times for work clothing with print or embroidery?
  • What are the delivery times at Engelbert Strauss?
See all 7 articles

Return shipment and exchange

  • I have no returns form. What should I do?
  • Are refined products excluded from exchange?
  • What is not permitted for exchange?
  • I have received the wrong size or colour. How should I proceed?
  • How do returns work?
  • How should returns be packaged?
See all 9 articles

LANGUAGE SELECTION

  • English (GB)
  • svenska

Engelbert Strauss AB

Box U-279

202 29 Malmö

Phone 040 694 90 01
Fax 040 694 90 04
Mail info@engelbert-strauss.se
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